Common Issues and Solutions
Resolve company, access, tracking, subscription, notification and support-reference issues in a reliable order.
Common Issues and Solutions
Start with company context, then feature access, then permission. This prevents an access problem from being mistaken for missing data.
A page or menu item is missing
- Confirm the selected company.
- Open Subscription and check the feature.
- Ask an administrator to review the user's role permission.
- Sign out and back in after an entitlement or role change.
A session is missing or still open
Check the Time Worked date range and project filter. Confirm the tracking client received the Stop response before closing it. A manager should use the normal session correction workflow rather than editing the database.
An email or webhook test is not delivered
Confirm Session Activity Notifications is enabled, the destination is active and a default queue worker is running. Webhooks additionally require API Access, Webhooks and a valid public HTTPS endpoint.
Subscription or storage update fails
No change should be assumed when the page shows an error. Keep the displayed reference, refresh Subscription and confirm seats and storage before trying again.
Contact support
Send the company name, page URL, approximate time, steps taken and the displayed reference to support@workpulse.solutions. Do not send passwords, API keys or webhook secrets.
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