WorkPulse Solutions — Cookie Policy
Effective date: October 01, 2025
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website or use our Platform. They help us provide you with a better experience by remembering your preferences, improving our services, and analyzing how our Platform is used.
Important: We only use cookies that are necessary for our Platform to function properly and to improve your user experience. We do not use cookies for intrusive tracking or advertising purposes.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for our Platform to function properly. They cannot be switched off and are usually set in response to actions you take.
| Cookie Name | Purpose | Duration |
|---|---|---|
| workpulse_session | Maintains your login session and security | Session (expires when you close browser) |
| csrf_token | Protects against cross-site request forgery attacks | Session |
| tenant_selection | Remembers your selected company/organization | 30 days |
| auth_remember | Keeps you logged in when you select "Remember Me" | 30 days |
2.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your settings and preferences.
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_preferences | Stores your dashboard layout and display preferences | 1 year |
| theme_settings | Remembers your dark/light mode preference | 1 year |
| notification_settings | Stores your notification preferences | 6 months |
| language_preference | Remembers your language selection | 1 year |
2.3 Analytics Cookies
These cookies help us understand how you use our Platform so we can improve it. All data is anonymized.
| Cookie Name | Purpose | Duration |
|---|---|---|
| platform_analytics | Tracks page views and user interactions (anonymized) | 2 years |
| performance_metrics | Monitors platform performance and load times | 90 days |
| feature_usage | Tracks which features are most used to improve UX | 1 year |
3. Third-Party Cookies
We may use trusted third-party services that set their own cookies. These include:
3.1 Payment Processing
- Stripe: For secure payment processing
- Purpose: Process subscription payments and billing
- Privacy Policy: stripe.com/privacy
3.2 Security Services
- Cloudflare: For security and performance
- Purpose: Protect against attacks and improve loading speeds
- Privacy Policy: cloudflare.com/privacy
3.3 Support Services
- Customer Support Chat: For help and support features
- Purpose: Provide real-time customer support
- Data: Only active during support sessions
4. Managing Your Cookie Preferences
4.1 Browser Settings
You can control cookies through your browser settings:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Edge: Settings > Cookies and site permissions
4.2 Our Cookie Preferences
Manage Your Preferences:
You can adjust your cookie preferences by contacting our support team at
mendy@onlineforu.co.uk
Note: Disabling essential cookies may affect the functionality of our Platform.
4.3 Mobile Devices
For mobile apps, you can manage tracking preferences through your device settings:
- iOS: Settings > Privacy & Security > Tracking
- Android: Settings > Privacy > Ads
5. Data Protection and Privacy
Our use of cookies is governed by:
- GDPR: General Data Protection Regulation (EU)
- UK GDPR: UK Data Protection laws
- ePrivacy Directive: EU cookie regulations
- PECR: UK Privacy and Electronic Communications Regulations
5.1 Consent
By continuing to use our Platform, you consent to our use of cookies as described in this policy. You can withdraw consent at any time by:
- Adjusting your browser settings
- Contacting our support team
- Using the cookie preference controls (where available)
6. Policy Updates
We may update this Cookie Policy periodically to reflect:
- Changes in our cookie usage
- New features or services
- Legal or regulatory changes
- Improvements to our Platform
How you'll be notified:
- Updated policy posted on our website
- Email notification for significant changes
- In-app notification when you next log in
7. Contact Information
If you have questions about our use of cookies or this policy:
WorkPulse Solutions
Email: mendy@onlineforu.co.uk
Data Protection Officer: pa@onlineforu.co.uk
Address: 42 Hamilton Road, London, NW11 9EJ, United Kingdom
7.1 Complaints
If you wish to make a complaint about our cookie practices:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113